ISO/IEC 20000-1:2011 INTERNAL AUDITOR COURSE

iso-20000-ic-denetci-egitimiISO/IEC 20000-1:2011 INTERNAL AUDITOR COURSE

 ISO 20000-1:2011 Internal Auditor competency based a course teaches a general understanding of the concepts of the ISO 20000-1:2011 standard and the principles and practices of effective internal audits in accordance with ISO 19011:2011, “Guidelines on Auditing Management Systems”. Experienced instructors explain the clauses of ISO 20000-1:2011 in detail and guide students through internal audits that are required for an information technology service management system based on ISO 20000-1:2011. Students gain necessary auditing skills through a balance of formal classroom tutorials, practical role-playing, group workshops, and open forum discussions.

 

Learning objectives:

  • Understand IT service management definitions, concepts, and guidelines
  • Understand the purpose of the ISO 20000 series
  • Understand the requirements of the ISO 20000-1:2011 standard
  • Understand the roles and responsibilities of the auditor
  • Recognize the principles, practices, and types of audits
  • Conduct all phases of an internal audit
  • Prepare and present effective reports

 

Who should attend:

  • Individuals interested in conducting, managing, or participating in first-party (internal) audits
  • Management system implementation team members

Prerequisite

A prior review of the ISO 20000-1:2011 and knowledge of IT service practices are suggested for this course.

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