ISO 10002 Internal Auditor Training course provides a solid foundation in all aspects of the audit process. Delegates are taken through a structured programme that includes a balance of theory and practice using a combination of workshops and practical exercises enabling them to gain an understanding of the key activities for auditing and the ISO10002.
Who should attend?
- Those who looking for an understanding of the Standard requirement ISO10002 and want to have basic work experience in customer service and complaints handling
- Those responsible for performing an internal audit about Customer Satisfaction Management System in their organization
ISO 10002 Internal Auditor Training Structure
A series of workshops and presentations on topics including:
- History and Background
- Driving Force for establishing a Customer Satisfaction Management System
- ISO10002 requirements interpretation and exercises
- Audits in principle and practice
- Management Review – data analysis and improvement
ISO 10002 Internal Auditor Training Benefits to Your Business
- Improve the reputation, credibility and image of the organization
- Improve customer trust and satisfaction with your products and services
- Improve employee satisfaction and retention through empowerment and recognition