Whilst the standard is voluntary, it aims to bring the following advantages to those that adopt it:

  • Improvements in customer contact quality, which can give a competitive edge to the organization and avoids the risk of customer criticism about poor service or service failure
  • Cost efficiencies through better processes and a better understanding of the customer contact service, whilst maintaining quality outcomes and effectiveness
  • Improvements in staff retention through understanding and valuing the staff contribution to customer service and outcomes
  • Customer satisfaction.

EN 15838 aims to encourage the development of services, which are effective, high quality and cost-efficient and which meet customers’ expectations. It addresses a number of areas, using a balanced approach.

Yorum Yap

Lütfen yorumunuzu girin.
Lütfen adınızı giriniz.